Date of last update: May 27, 2024

Introduction

As part of the use of its services and in particular the services accessible on its website, Maison Iéna, as data controller, may collect and process personal data concerning you.

We are committed to respecting the rules for protecting the privacy of prospects and visitors to our website. All processing of personal data implemented as part of the accessible services complies with local regulations applicable to the protection of personal data and in particular the provisions of the “Informatics and Freedoms” law of January 6, 1978 as amended and the General Regulations. on Data Protection (EU Regulation 2016/679) or “GDPR”.

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1 - What are our commitments in terms of personal data protection?

Maison Iéna is committed to guaranteeing a high level of protection of the personal data of its customers, prospects, users of its website and any other person whose personal data it processes.

Maison Iéna undertakes to respect the regulations applicable to all the processing of personal data that it implements:

- Your personal data is processed lawfully, fairly and transparently;

- Your personal data is collected for specific, explicit and legitimate purposes, and is not subsequently processed in a manner incompatible with these purposes;

- Your personal data is kept in an adequate, relevant manner and is limited to what is necessary for the purposes for which it is processed;

- Your personal data is accurate, kept up to date and all reasonable measures are taken to ensure that inaccurate data, having regard to the purposes for which they are processed, are erased or rectified without delay.

Maison Iéna implements appropriate technical and organizational measures to guarantee a level of security adapted to the risk inherent in its processing operations, meet regulatory requirements and protect the rights and data of the persons concerned from the design of processing operations.

Furthermore, Maison Iéna contractually imposes the same level of protection of personal data on its subcontractors (service providers, suppliers, etc.).

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2 - What personal data do we collect?

2.1 - Depending on the purpose of the collection

The personal data we collect varies depending on the purpose of collection and the Service we provide to you.

Generally, we may collect the following categories of personal data directly:

a) personal contact details, such as your last name, first name, email address, postal address and telephone number(s);

b) the identifiers used to access your online account, namely the username and password. This is necessary for us to create a personal user account;

c) exchanges with us, which may include details of chat conversations, customer service;

d) demographic information, such as your age, gender and lifestyle preferences (including your favorite products and interest in them);

e) browsing histories, such as pages visited, date of visit, location during the visit, or even IP address;

f) information relating to payment when a purchase or reservation is made on one of our sites, online stores, or one of our applications. Generally the invoice is issued in your name, your billing address and payment details such as your credit card or bank account;

We may also collect personal data about you indirectly when you share content on social networks, websites, stores or applications relating to our products and services, or responding to our posts and promotional announcements on social networks.

2.2 - Personal data concerning minors

Maison Iéna does not collect or process personal data relating to children under 18 years of age without the prior consent of parents or holders of parental responsibility for the child.

If personal data concerning children is collected via our website, parents or holders of parental authority have the possibility of objecting by contacting us at the address indicated at the bottom of this page.

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3 - How are personal data collected?

3.1 - Means of collecting your data

As part of our relations, you may communicate your personal data to us by different means and in particular on our website during your internet browsing, purchases, reservations, by completing the various collection forms, when creating a account, when you post comments on our social media pages, when you establish any contact with our establishment or when you otherwise transmit your personal data to us.

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3.2 - Address IP

The IP address is a series of numbers that is automatically assigned to your computer by your Internet service provider each time you connect. For each of your requests to the site, our servers record the trace of your visit. We collect IP addresses for the purpose of analyzing trends on the site. We do not transmit any information that allows you to be identified, which means that your session will be recorded, but will remain anonymous to us. We may use your IP address in cooperation with your Internet Service Provider to identify you in the event that we need to enforce the Terms of Use to protect our services, customers or to comply with applicable laws.

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3.3 - Cookies

In order to constantly improve the quality of the services offered on our website and their adequacy with your expectations, Maison Iéna may use “cookies”, text files used to identify your terminal when you connect to one of our services. Depositing a cookie or tracker in your terminal (computer, tablet, smartphone, etc.) allows Maison Iéna to collect personal information and data, depending on your choice of configuration of your terminal.

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Types of cookies used:

a) Cookies essential for using the site. They allow you to use the main functionalities of the site, such as purchasing or booking services for example. By deactivating the use of cookies, you will no longer be able to benefit from these features. The information retained cannot be used for commercial purposes.

b) Site performance cookies. Performance cookies allow us to optimize our website and detect any technical problems you may encounter. They allow us to collect information about how you use the site, including the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. site. The information retained cannot be used for commercial purposes.

c) Functionality cookies. These cookies allow the site to remember the choices you have made (such as your username, the chosen language or the region where you are located) and provide more precise and personal characteristics. These cookies can also be used to remember changes made by the user, such as text size or font. They may also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies may be anonymized and cannot track your browsing activity on other sites. By using our website, you agree to receive this type of cookies on your device.

d) Cookies from third-party websites and social networks Our website contains links and/or content referring to other sites and social networks, and we do not know which cookies are used by the latter. To find out more, please see the information provided by these third-party sites and social networks on their own cookies.

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3.4 - Respect for your privacy

We are committed to protecting your privacy and respect the following two principles.

- We do not associate any information with your cookies that could identify you directly and personally. Cookies do not under any circumstances allow us to know your address, your date of birth, your telephone number or any other information allowing you to be identified.

- We do not provide any personal information to advertisers or third-party sites that display our ads based on your interests.

If your computer or mobile is used by several people, or if it has several browser software, it is possible that the content displayed to other users corresponds to your preferences. If you wish, you can change your browser settings.

For more information on how cookies and targeted advertising work, you can consult the Cnil website: https://www.cnil.fr/fr/cookies-les-outil-pour-les-maitriser.

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3.5 - Links to third-party sites

our website may contain links to third party websites.

We are not responsible for the collection, use, management, sharing or disclosure of data and information by these third parties.

The communication of information on third-party sites is governed by the privacy policy and conditions of use of these sites. We recommend that you read the privacy policies of these websites before submitting any personal information.

4 - What is the use of the data likely to be collected?

Your data is mainly used for reservation and purchasing purposes (provision of services, specific services and products), prospecting, loyalty, animation, commercial information, satisfaction surveys, organization of competitions, new services and products intended to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints. In addition to cases where your consent has been obtained (in particular to communicate personalized offers to you), the processing of your data for the various purposes mentioned above is in particular necessary:

- To ensure the execution of the service contract;

- To comply with a legal obligation;

- For the purposes of the legitimate interests pursued by our establishment (in particular developing new services and offers, improving customer service, etc.).

More specifically, your data is used:

- To enable you to benefit from all the services or services available on our establishment's website: management of reservations, assistance and complaints, etc. ;

- To allow you to browse our website;

- To best match our information, notifications, offers and other forms of services to your interests;

- To facilitate the completion of administrative formalities relating to the reservation and purchase.

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5 - How long is your data kept?

Maison Iéna undertakes to keep your personal data for a period not exceeding that necessary for the purposes for which they are processed.

The retention periods are defined according to the processing purposes implemented by Maison Iéna and take into account in particular the applicable legal provisions imposing a precise retention period for certain categories of data, any applicable limitation periods as well as the recommendations of the CNIL concerning certain categories of data processing.

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6 - Who is likely to access your personal data?

6.1 - Recipients of your data

The data collected on our website may be communicated to our internal staff, or to its ancillary service providers (subcontractors, service providers, banks), as part of the performance of all or part of the services referred to above. -above. We remind you that in this context, Maison Iéna asks its service providers to implement strict confidentiality and protection measures for this data.

6.2 - Data transfers outside the European Union

Personal data may be processed outside the European Economic Area (EEA). If this is the case, Maison Iéna will do everything possible to ensure that this international data transfer has an adequate level and guarantees of security.

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‍7 - How to exercise your rights?

In accordance with the “Informatique et Libertés” law of January 6, 1978 as amended and European Regulation No. 2016/679/EU of April 27, 2016, you have the right to access, rectify, portability and delete your data. your Data or even limitation of processing. You can also, for legitimate reasons, object to the processing of data concerning you.

In addition, you have the legal right to define guidelines regarding the fate of your personal data post-mortem.

Furthermore, any person who is a minor at the time of collection of their personal data can obtain its erasure as soon as possible.

You can exercise your rights:

- Via the contact forms on our Site

- By e-mail to: contact@maisoniena.com

- By post to: Maison Iéna – 22 rue Auguste Vacquerie, 75016 Paris

To best process your request, please provide your first and last name and email address. In the event of reasonable doubt about your identity, we reserve the right to ask you for a copy of your identity document.

We will respond to you as soon as possible and in any case within one month of receipt of your request which may be extended by two additional months taking into account the complexity and number of requests.

If, however, you consider that we have not processed your personal data in accordance with the regulations in force, you have the possibility of submitting a complaint to the CNIL:

https://www.cnil.fr/fr/plaintes.

List of opposition to “Bloctel” telephone canvassing

Any consumer who does not wish to be the subject of commercial prospecting by telephone can register free of charge on the list opposing canvassing provided for by article L. 223-1 of the Consumer Code.

Registration can be done:

- directly on the Bloctel website: bloctel.gouv.fr/

- by post to the address Worldline Company – Worldline Service, River Ouest 80, Quai Voltaire, 95870 Bezons, France.

Consumers registered on Bloctel will not be subject to telephone canvassing by Plus que PRO.

Registration on the list is taken into account within a maximum period of 30 days from the confirmation received by email. From this confirmation, the duration of protection of the telephone number is 3 years. Find out more about how the system works on the bloctel.gouv.fr/ website.

8 - IT security / secure transactions

Ensuring the security and confidentiality of the personal data you entrust to us is a priority for Maison Iéna. We therefore implement all useful technical and organizational measures, taking into account the nature, scope and context of the personal data that you communicate to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorized access to this data.

We offer you a secure online payment system using the latest technologies.

Maison Iéna strives to combat identity theft practices on the internet. This is why we use, for example, a system to detect fraudulent payments made by bank card. This system is intended to protect you in the event of loss or theft of your bank card.

The security and confidentiality of personal data are based on everyone's best practices. This is why we invite you not to communicate your passwords to third parties, to systematically log out of your profile and your social account (particularly in the case of linked accounts) and to close your browser window. at the end of your work session, particularly if you access the Internet from a computer station shared with other people. This will prevent other users from accessing your personal information.

9 - Contact us

For any additional questions relating to this policy or the way in which Maison Iéna processes your personal data, we invite you to contact us at the following address: contact@maisoniena.com

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10 - Modifications to the declaration

Maison Iéna reserves the right to adapt the personal data protection policy.